The Northeastern Illinois Public Safety Training Academy, in cooperation with Oakton Community College, presents a series of leadership workshops for individuals preparing to transition into a supervisory position.
Participants will study those elements of communication that influence the exchange of information and affect attitudes and behavior. Learn communication techniques that promote a more professional speaking personality and create positive impressions that influence, promote openness, and gain support.
Conflict is an unavoidable part of the work day, but employees can make matters worse by reacting inappropriately to interpersonal problems. Learn to manage and deescalate issues that are getting out of control.