The Northeastern Illinois Public Safety Training Academy, in cooperation with Oakton Community College, presents a series of leadership workshops for individuals preparing to transition into a supervisory position.
Participants will study those elements of communication that influence the exchange of information and affect attitudes and behavior. Learn communication techniques that promote a more professional speaking personality and create positive impressions that influence, promote openness, and gain support.
Municipalities serve many customers - from contractors, business owners, residents, to other public personnel within a community. Examines many aspects of managing service quality, with an emphasis on leading workgroupsto provide high quality customer service.