NIPSTA Northeastern Illinois Public Safety Training Academy
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Managing Service Quality

 

The Northeastern Illinois Public Safety Training Academy, in cooperation with Oakton Community College, presents a series of leadership workshops for individuals preparing to transition into a supervisory position.

 

Participants will study those elements of communication that influence the exchange of information and affect attitudes and behavior. Learn communication techniques that promote a more professional speaking personality and create positive impressions that influence, promote openness, and gain support.


Municipalities serve many customers - from contractors, business owners, residents, to other public personnel within a community.  Examines many aspects of managing service quality, with an emphasis on leading workgroupsto provide high quality customer service. 

 
Northeastern Illinois Public Safety Training Academy
2300 Patriot Boulevard Glenview, IL 60026
Phone: 847-998-8090 • Fax: 847-998-8091


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